Seasonal Visitor Assistant - Pen y Pass, Information Hub
Pen-y-Pass, Caernarfon

About Us

Eryri National Park Authority (ENPA) protects the natural beauty, wildlife, and cultural heritage of Eryri National Park. Covering 823 square miles, the park is home to the highest mountain in Wales, the largest natural lake in Wales, and over 26,000 people.

We are now looking for a Seasonal Visitor Assistant to join us on a part-time basis, working 3 - 5 days per week, for a fixed-term contract until November 2026.

Welsh language skills are essential for the job. Please read the job description for the exact level required for this job role.

The Benefits

- Salary of £24,796 – £25,989 per annum (pro rata)
- Pension scheme
- 360 Wellbeing App, including GP access, mental health support, and fitness resources
- Discounts and financial support programs
- The chance to work in an area of outstanding natural beauty

The Role

As a Seasonal Visitor Assistant, you will provide advice and support to visitors within our Pen y Pass Information Hub, regarding Yr Wyddfa, the area and Eryri National Park more widely.

Specifically, you’ll offer face-to-face advice and handle a wide range of visitor enquiries, encouraging responsible use of the countryside and promoting local attractions and resources.

You'll also help raise awareness of the Park’s special qualities and provide a welcoming and informative point of contact, while promoting visitor safety and sustainable tourism practices.

Additionally, you will:

- Support retail services
- Ensure the Hub remains clean, tidy and compliant
- Help organise staff rotas
- Handle visitor complaints and praise
- Support the Sustainable Tourism Manager

About You

To be considered as a Seasonal Visitor Assistant, you will need:

- The ability to communicate in Welsh and English
- Extensive experience of climbing in the area
- Local knowledge and enthusiasm for the qualities of the National Park and the area
- Good knowledge of Wales’s geography and attractions
- Good written and verbal communication skills
- Basic IT skills, including Microsoft Outlook, Word, and Excel
- Willingness to work weekends and bank holidays

The closing date for this role is 16th March 2026.

Other organisations may call this role Visitor Information Assistant, Tourist Information Officer, Heritage Assistant, Visitor Services Assistant, or Front of House Assistant.

So, if you want to become a Seasonal Visitor Assistant and inspire responsible exploration of Eryri, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.